Performed the Faucet repair and installation of a new Tub/shower accessories. Service truly great. I could not ask for a better plumbing company.
Very prompt service! Repair work handled quite professionally and personnel was very well skilled to identify the root cause. Highly recommend
Elbert Rucker
2021-10-28
Westin went above a beyond
A K
2021-10-22
Came out, fixed my issues, I asked them to identify any other issues. He suggested a couple, gave me a quote and got it done all in a few hours.
They'll be my go to for my home and anyone that asks.
Easy, honest, simple and informative.
He fixed the relief valve so if it blows it won't ruin my home, fixed the expansion tank leak and replaced problematic shark it connectors at the water heater. All in I think 4 hours or less depending on if you count the time he took to grab parts.
All around very happy. $585 was the cost. I called around for like work and the price for just fixing my expansion tank came close to the above cost from competitors in the area.
Solid solid people here.
Kristy Stryker
2021-10-18
TLDR - Everyone is awesome - Heather, Kevin, Joey - A+++ Thanks so much!!
While it was such a headache to deal with my warranty company and try to get them to honor their contract, the silver lining is that's how I learned of Fix It Services and ended up using them to replace my hot water heater without using the warranty after all (grr).
I have nothing but great things to say about everyone we've dealt with. The first technician who came out to diagnose the issue, Westin, was polite and quick to do what needed done and refer back to the warranty company.
We ended up having some other technicians come out to give us a quote on the repair outside of warranty, and that was Kevin and Joey. They were fantastic. They took their time to answer our questions not only about the water heater but also about some water pressure concerns we had, and even talked about our water softener. They were very friendly, funny, and knowledgable. They did not mind spending time talking to us and swapping stories (and no, not because they were being paid for every minute they stayed either... lol).
While we still tried to sort out our warranty issues over the course of a few days, Heather in the office continued to be such a delight to work with. She understood all of our frustrations (as did Kevin & Joey), worked really hard to be an advocate for us with the warranty company and dealt with a lot of back and forth phone calls and questions of both my husband and I while also dealing with the warranty company. Every single time we spoke to her she was polite and friendly, truly sounded eager to help and was not once bothered with us when we kept having to take some more time to decide how we wanted to move forward. - She did everything she could to swap schedules around and keep the technicians available for us as soon as possible, as we had already been without hot water for over a week.
Kevin & Joey came back out to do the job, after waiting around on us for awhile to make the decision this morning. They were just as friendly as before, and were super efficient and professional in getting the install done correctly and quickly. They answered some more questions, provided some knowledge on flushing our system, tested our water hardness for us, and provided an estimate for a water softener. Every step of the process working with this company was a breeze and that's not easy to say about a lot of companies and contractors that are "randomly" assigned by warranty companies.
Corbin Winkle
2021-10-07
I broke off a water pipe 14inches inside the outer wall of our home. They came in and fixed the problem within two hours of the call. Kevin and Joey were professional and quick. The kind of people that measure twice and cut once. Exactly who you want to have work on your home. Ask for those guys.
Jesse Freeland
2021-09-26
Mother in law was charged 180.00 dollars to repair a leaky bathroom faucet. The faucet actually leaks more now. She has tried to contact the person who did the repair to get an invoice but hasnt had any luck. Sounds like the guy saw his chance to take advantage of an elderly person and did so. I would definitely think twice before using this company, nothing worse than someone that takes advantage of the elderly.
Savannah Kendricks
2021-09-08
Fix it is amazing if you need anything plumbing/ AC related for your home. They were able to come out same day and fix the issue. Super friendly and explained everything to me so I understood the issue and could prevent it from happening again. Highly recommend!!
Sean Steel
2021-09-03
I had a leaky fitting for the hose outside of my house - from previous experience with other fittings on my house, I knew the fittings on this house were a bit tricky. Deonte and Tabitha arrived quickly, correctly diagnosed the issue, and had the problem resolved quickly, especially given the trickiness of the way my house was originally plumbed. Plus, they were very friendly and played with my dog whenever he wandered by.
Big Steve
2021-09-02
Doug and Tina did great work today. Both worked hard and diligently to figure my pumping issues and once found. They went to work and fixed it in a timely manner. Both conducted themselves any very professional manner and broke down the plumbing issue to where it was easily understood. They even wore mask!!! Thanks again
Theresa Rose
2021-08-31
A big shout out to Zac and Diante, who quickly came to my home, quite a distance away, to repair my hot water heater. They were professional, kind, helpful, and fun. I had several issues which they took care of; even traveling twice during the visit to obtain needed parts. Diante also walked me through how to easily flush my water heater for yearly maintenance. Great service!!
